Skip to content
Dezotech — home
PTLet’s talk

More capacity to serve. More control over the work.

AI and automation to support the people delivering public services. We start with one process: documents, service enquiries or work between systems, with clear ownership and measured outcomes.

Discuss a public sector processExplore applications
A municipal employee checks application documents while helping a resident at a service desk.
Illustrative supervised workflow
  1. Receive the request
  2. Check documents
  3. Review with the teamHuman validation
  4. Record and follow up

Automation organizes the work. The agency defines decision authority and the limits of each action.

Start with the work that needs to move.

Scenarios to assess with your team. Each pilot defines its data, integrations, exceptions and acceptance criteria before operation.

Documents and administrative filesOrganize incoming applications, attachments and correspondence.

Proposed workflow
Classify documents, extract fields, flag missing information and prepare routing to an authorized system.
The team’s role
Check discrepancies and approve drafts before any administrative action.
What to measure
Field accuracy, review time, rework and correct routing.
Sector reference: SEI IA · Anatel

Procurement, contracts and internal controlAssemble evidence and identify items that need review.

Proposed workflow
Consolidate documents, check requirements, track deadlines and flag inconsistencies.
The team’s role
Assess alerts and retain responsibility for approvals, opinions and decisions.
What to measure
Document coverage, useful alerts, false positives and dossier preparation time.
Sector reference: ALICE · CGU

Public service enquiries and guidanceHelp people find the right service, requirements and next step.

Proposed workflow
Answer from approved official content, show sources and hand enquiries to a person when needed.
The team’s role
Handle individual cases, maintain content and take over requests outside scope.
What to measure
Answer correctness, source freshness and successful handoffs.
Sector reference: Bel · Belo Horizonte

Staff assistance and public consultationsFind information and organize large volumes of text.

Proposed workflow
Search authorized guidance, summarize documents and group submissions while linking back to the original text.
The team’s role
Validate sources, preserve minority views and review official communications.
What to measure
Source quality, theme coverage, net task time and review effort.
Sector reference: Consult · UK Government

Applications, permits and benefitsPrepare a file for assessment with documents and context organized.

Proposed workflow
Check for attachments, identify missing information and route files using approved rules.
The team’s role
Assess merits and make decisions on rights, approvals, refusals and appeals.
What to measure
Missing information detected, routing errors and time to human assessment.
Sector reference: IRCC

System integration and internal operationsReduce repeated data entry across records, finance, HR and IT.

Proposed workflow
Connect systems through authorized APIs or files; assess interface automation where necessary and feasible.
The team’s role
Validate reconciliations, approve writes and handle exceptions with a rollback path.
What to measure
Successful runs, duplicates, discrepancies, incidents and maintenance cost.
Sector reference: CODY · GSA

Real applications. Visible context.

Public bodies in Brazil and abroad use these approaches. These government sources describe both the application and the limits of each example.

External references with no commercial relationship to Dezotech. Results belong to the cited organizations and do not guarantee performance in a new project.

Brazil

ALICE · CGU

2024 results

Over 161,000 procurement processes

Analyzed by the tool supporting preventive procurement oversight. CGU also reports 212 audits in that period.

Alerts inform auditors’ work. Analyzed volume does not mean confirmed fraud.

Read the source: ALICE · CGU

Brazil

SEI IA · Anatel

Introduced in 2024; 2025 report

Assistance within case management

An assistant integrated with SEI for search, summaries and support in drafting administrative text.

The report confirms functionality and use. It does not provide a comparable financial return measure.

Read the source: SEI IA · Anatel

Brazil

Bel · Belo Horizonte

March 2026 report

Over 57,000 chats

Recorded in the first three months of the municipal service guidance tool, from December 2025.

Chats are not unique residents or completed services. The metric describes interaction volume.

Read the source: Bel · Belo Horizonte

United Kingdom

Consult · UK Government

October 2025 report

Over 50,000 responses

Thematic classification for a public consultation took about 2 hours of processing alongside 22 hours of expert checking.

Additional human review took place. Processing time is not total project time.

Read the source: Consult · UK Government

Canada

IRCC

August 2025 public note

Triage with explicit boundaries

Automation in application distribution, administrative notes and email triage.

The described systems do not refuse or recommend refusal of applications. The note does not permit generative AI to support decisions on these files.

Read the source: IRCC

United States

CODY · GSA

In use since February 2023

Procurement dossier preparation

Automation gathers information from government systems and prepares reports and draft vendor checks.

The responsible official retains the decision. We omit hours-saved estimates with inconsistent presentation on the source page.

Read the source: CODY · GSA

A delivery path with a decision at every stage.

Proposed services subject to feasibility and delivery capacity. Scope, timing, investment, licences and responsibilities are agreed in the proposal.

  1. 01

    Diagnostic

    Map the process, data and systems; establish a baseline and select an opportunity.

    Evidence to proceed
    A prioritized process, documented risks, dependencies and acceptance criteria.
    Engagement model
    A defined project with a fixed scope.
  2. 02

    Controlled pilot

    Build a scoped workflow with authorized data, tests, human review and exception records.

    Evidence to proceed
    A baseline comparison and an informed decision to expand, adjust or stop.
    Engagement model
    A paid stage, contracted independently of the diagnostic.
  3. 03

    Phased implementation

    Integrate the approved workflow, train the team and prepare documentation, rollback and operational handover.

    Evidence to proceed
    Acceptance testing, reconciled data and named operational owners.
    Engagement model
    A project with milestones and acceptance.
  4. 04

    Assisted operation

    Monitor runs, failures, quality and changes to documents, systems or models.

    Evidence to proceed
    Operational reporting, incident handling and periodic review of indicators.
    Engagement model
    An optional recurring agreement with defined limits and service levels.

A shared method. Delivery shaped by the market.

Brazil

Municipalities, public bodies and administrative units with document-heavy work and fragmented systems are initial segments to assess.

Start with one process and one unit. Procurement planning, eligibility, technical capacity and contract conditions must be checked for each opportunity.

Canada and international markets

Integration, document assistance and AI evaluation projects can be adapted for public bodies and delivery partners.

Assess language, data access, residency, security and local rules. Partner delivery requires defined responsibilities; this is not a claim of federal supplier qualification.

Control follows the workflow.

  • Authorized sources and data

    Agree purpose, access, retention and hosting with the agency’s responsible owners.

  • Review and exceptions

    Define permitted actions, autonomy limits, human validation and routing of uncertain cases.

  • Verifiable records

    Record inputs, sources, changes and owners in line with risk and data policy.

  • Continuity and measurement

    Use tests, a rollback plan and indicators covering errors, review, cost and maintenance.

Before getting started.

Do existing systems need to be replaced?

The diagnostic assesses APIs, exports and authorized integrations. Where feasible, we can propose an automation layer over the existing environment. A broad replacement requires its own planning.

Can AI decide benefits, permits or sanctions?

The initial proposal supports file preparation and checking. Decisions affecting rights remain with the competent authority under agency-defined controls. Any automated decision system requires its own technical and legal assessment.

Which technologies can be used?

Selection depends on systems, available licences, data and operational requirements. APIs, rules-based automation, document processing and AI can be combined. The UiPath reference does not imply a Dezotech partnership or certification.

How do we assess whether a pilot was worth the investment?

Compare equivalent tasks before and after, including quality, review time, execution costs, exceptions and maintenance. Released hours indicate potential capacity; they are not automatically budget savings.

Which process needs to work better?

Describe the work today, the systems involved and where your team encounters difficulty. That is the starting point for assessing a diagnostic engagement.

Discuss a public sector processExplore all solutions

Sources reviewed on .